Privacy Policy

This Privacy Policy explains how VIALINKER AI collects, uses, stores, shares and protects personal data when you visit vialinker.com, request pricing, use demo pages, interact with an AI widget, or communicate with VIALINKER.

THE SERVICE DOES NOT PROVIDE MEDICAL DIAGNOSES, TREATMENT ADVICE, PRESCRIPTIONS, EMERGENCY CARE, OR CLINICAL DECISIONS. ALL INTERACTIONS WITH VIALINKER AI ARE FOR ADMINISTRATIVE, APPOINTMENT SCHEDULING, COMMUNICATION, SALES QUALIFICATION, AND PRE-QUALIFICATION PURPOSES ONLY. NO DOCTOR-PATIENT, DENTIST-PATIENT, THERAPIST-PATIENT, OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP IS CREATED WITH VIALINKER.

1. Operator and contact details

The service is operated by Romas Navasinskas, individual entrepreneur, operating under the brand name VIALINKER AI. Business address: Ukraine, 89215, Zakarpattia region, Uzhhorod district, Turychky village, Y. Bokshay Street, building 5. Contact email for privacy and legal requests: mirn@ukr.net.

2. Controller and Processor roles

VIALINKER may process personal data in two roles. As Controller, VIALINKER processes website visitor data, pricing requests, account contacts, billing contacts, support communications, usage records, security logs and its own marketing or business operations. As Processor / Service Provider, VIALINKER processes patient, lead, website visitor, chat, CRM, database, phone number, uploaded file or communication data through a customer widget, integration, workflow, database or clinic channel on behalf of the clinic or business customer.

For patient or lead data handled through a customer clinic widget, the clinic is normally the Data Controller and VIALINKER processes such data on behalf of and under the instructions of that clinic. Where required, VIALINKER may enter into a Data Processing Addendum. If a signed DPA conflicts with this Privacy Policy, the DPA controls for processor activities.

3. Categories of personal data

• Contact details: name, business name, email, phone number, messaging handle, contact channel and role.
• Business details: clinic/company name, website, Google Maps link, country, niche, services, channels, CRM/database size and commercial preferences.
• Chat and form content: messages submitted through forms, demos, widgets or channels.
• Lead data: conversation stage, language, lead status, service interest, follow-up status, reactivation segment, summaries and admin notes.
• Technical data: IP address, browser, device, timestamps, referring URLs, system logs, error logs and security logs.
• Cookie/local storage data: cookie preferences, session identifiers, demo widget state and interface preferences.

4. Sensitive and health-related information

VIALINKER is a business communication and lead qualification tool, not a healthcare provider, Electronic Health Record system, medical device, diagnostic system, emergency service or clinical decision-making tool. Users may voluntarily type treatment-related information into a chat or form. Such information is processed only to support communication, route the request, help the clinic understand the inquiry and enable a qualified professional to respond.

5. Purposes and legal bases

VIALINKER processes data to operate websites, forms, demos and AI widgets; respond to pricing, onboarding and business requests; provide AI-assisted communication, lead qualification, follow-up, reactivation and notifications; route hot leads; maintain security; debug errors; manage customer relationships; comply with legal obligations; and protect rights and legitimate interests. Depending on context, processing may rely on contract, pre-contractual steps, consent, legal obligations, legitimate interests, customer instructions or other lawful bases.

6. AI processing

VIALINKER uses AI systems to generate suggested replies, classify intent, detect language, summarize conversations, score leads and support follow-up workflows. AI outputs may be inaccurate, incomplete, delayed, inconsistent, mistranslated or unsuitable. Business customers remain responsible for review, approval, correction or rejection of AI outputs where required by law or professional duty.

7. Service providers, subprocessors and transfers

VIALINKER may use third-party providers for hosting, database storage, email, messaging, AI processing, analytics, security, monitoring and support. A current subprocessor overview may be available at /subprocessors.html. Data may be transferred to or accessed from Ukraine, the EEA, the UK, the US or other jurisdictions. Where required, VIALINKER uses contractual safeguards, data processing terms, technical and organizational measures, Standard Contractual Clauses or equivalent mechanisms.

8. Data retention

VIALINKER retains data only as long as reasonably necessary for service operation, support, legal compliance, billing, dispute resolution, security, backup and legitimate business needs. Customer-controlled chat logs and lead data may be retained according to customer instructions, contract terms, product settings and legal requirements.

9. Rights

Depending on applicable law, individuals may have rights to access, correct, delete, restrict, object, withdraw consent, request portability or lodge a complaint. Requests can be sent to mirn@ukr.net. If VIALINKER processes data as Processor, requests may be forwarded to the relevant customer Controller.

10. US privacy and tracking

VIALINKER does not sell personal data. If analytics or advertising pixels are added later, users may have rights under applicable US state privacy laws to opt out of certain sharing, targeted advertising or profiling. VIALINKER will provide appropriate controls where required by law.

11. Security and changes

VIALINKER uses reasonable technical and organizational measures designed to protect personal data. No online system is completely secure. VIALINKER may update this Policy and will take reasonable steps to notify affected customers or users of material changes.